As those of you who read regularly know, we moved into our brand new home last June. I love being a homeowner! However, I don’t like the bills it brings. Thanks to our budget, we can handle the bills quite nicely.
For the last 5 1/2 months we’ve been getting regular Hydro bills from the local hydro provider. In July, our first bill, it was relatively low, but I didn’t worry about it because it was around $50.00. In August, I got the bill and saw that it was only about $25.00 so I called the company. I told them our bill was too low and she laughed because no one calls and tells them that. I asked if she was sure that the reading was correct. The woman at the other end of the line assured me that it was, indeed, correct and that I should be happy. She also said that the bill for September would be higher and that it should all work out.
Fast forward to November and it’s still low. I contemplated calling but life got busy and I forgot. On Friday I opened up the mail and saw yet another low bill, $22.05, to be exact. I couldn’t believe this was right. So I put on my shoes and went out to the meter, with the bill, to compare the reading.
What did I find? I found out that they had the WRONG METER on the bill. It was off by one number. So, I went to the house that is attached to ours, which is currently vacant. Sure enough, the meter number on that house matched the meter number on our bill. We’ve been paying for a vacant house’s hydro!
I called Hydro this morning and reported the issue. Helen, the customer service manager, was quite helpful and apologetic. Not so apologetic to give us a break on what we owe, of course. She did say that they will give us time to pay the bill (4 – 6 months) and that they won’t charge us interest. It was clearly their mistake. She also gave me her extension and told me that if I had a month where we could only put $50.00 on what we owe, to call her immediately and she would make sure there were no charges added to the account.
After that, I had her total up the entire bill for the 5 months and it amounted to about $880, less what we have paid in those months, and we owe about $700.00. It will be a little tight here and there, but I think it will be ok. I was relieved and told her that I thought it was going to be upwards of $1500.00 because we have 10 people living here. She was shocked! Apparently, we are a very energy-efficient family and she would have guessed we were a family of 3 or possibly 4 based on the meter readings. That was great to hear. Better tell the kids to keep up the good work.
Better yet, I think we’ll tell them we have to work harder!!